Privacy policy

The Brownie Bar Australia respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, submit an enquiry or otherwise interact with The Brownie Bar Australia.

Last updated: September 2026

1. Information We Collect

Depending on how you interact with us, we may collect information including:

your name;
business or organisation name;
email address;
telephone number;
delivery and billing information;
suburb, state and postcode;
information relating to your order or enquiry;
preferences or requirements you provide to us in relation to an order or corporate enquiry; and
any other information you voluntarily provide to us.

When you make a purchase through our website, payment information may be processed by our third-party payment providers. We do not generally have access to or store your full payment card details.

We may also collect limited information about your interaction with our website, such as information relating to website usage, browser type, device information and pages visited, where this information is collected through cookies, analytics or advertising technologies used on our website.

2. How We Collect Your Information

We may collect personal information when you:

place an order through our website;
submit a corporate enquiry or contact form;
contact us by email, telephone or social media;
subscribe to receive marketing communications;
participate in a promotion or campaign; or
otherwise communicate with us in relation to our products or services.

We generally collect personal information directly from you.

3. Why We Collect and Use Your Information

We collect and use personal information where reasonably necessary to:

process and fulfil orders;
respond to enquiries and requests;
prepare quotes and corporate gifting proposals;
arrange delivery or collection;
communicate with you about an existing order or enquiry;
provide customer service;
process payments and maintain business records;
improve our website, products and services;
prevent fraud or misuse of our website;
comply with legal and regulatory obligations; and
send marketing communications where you have provided the required consent or where otherwise permitted by law.

We will not collect personal information that is unnecessary for these purposes.

4. Corporate Enquiries

If you submit a corporate enquiry, we may use the information you provide to contact you regarding your enquiry, discuss your requirements, provide pricing or availability information and arrange an order if you decide to proceed.

Submitting a corporate enquiry does not automatically subscribe you to our marketing communications.

If you separately opt in to receive marketing communications, you may unsubscribe at any time using the unsubscribe facility provided in our marketing communications.

5. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products and services.

Depending on the circumstances, this may include disclosure to:

payment processing providers;
website and e-commerce service providers;
email, customer relationship management or form-processing providers;
delivery and postal providers, including Australia Post;
technology, analytics or advertising service providers;
professional advisers where reasonably necessary; and
government agencies or other parties where required or authorised by law.

We do not sell or rent your personal information.

Some third-party service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and to handle personal information appropriately.

6. Cookies and Analytics

Our website may use cookies and similar technologies to enable website functionality, understand how visitors use our website and measure the effectiveness of our advertising and marketing.

Third-party services such as analytics or advertising platforms may collect information about website interactions in accordance with their own privacy policies.

You may be able to control or disable certain cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

7. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of information transmitted electronically.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and financial records, resolving disputes and complying with legal obligations.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it where appropriate.

9. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before processing a request.

10. Privacy Complaints

If you believe we have mishandled your personal information, please contact us using the details below and explain your concern.

We will review your complaint and respond within a reasonable period.

11. Contact Us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

The Brownie Bar Australia
Email: info@thebrowniebar.com.au
Website: thebrowniebar.com.au

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The current version will be published on our website with the date of the latest update.